Location: Vadodara + Ahmedabad, Gujarat.
Experience: 2-5 Yrs
Education: Bachelor’s degree in business administration or an industry-related field.
Job Description:
- Onboarding new clients and developing working relationships.
- Interacting and building relationships with clients to ensure their satisfaction.
- Managing a team of Client Services Representatives.
- Creating client service strategies and overseeing their implementation.
- Maintaining accurate client records.
- Drafting accurate reports for management about whether business goals are being met.
- Making recommendations for improvement based on performance metrics.
- Generating sales or service reports for clients and senior management.
- Coaching and supporting team members to help them meet company goals.
- Keeping documentation and records of client interactions for training purposes.
- Conducting customer service presentations and workshops.
- Developing surveys and obtaining client information.
- Offering advice to clients on products or services.
Qualification:
- Client Servicing candidates with 2 to 5 years of experience in client servicing from Digital Agencies / Mainline Advertising Agencies should apply.
- Solid Analytical & leadership capability
- Candidates with strategic account planning skills & experience would be an advantage.
- In sync with the fast-evolving digital media environment